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Terrible customer service. Its location on this page may change next time you visit. Customers like the opportunity to have a set amount for life, and they’ve experienced quality service from CenturyLink. I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. Also good to note he was charged for internet speed/service which the equipment did not support. 4,493 Lumen reviews. This is literally the worst operated company in America. Hello Mike we're sorry to see that the experiences you've had with us have not been positive or gone well - we'd be happy to address any concerns you may have. App is garbage, can't manage my account through it apparently. Actually impressed with how consistently awful the experience is from one rep to another. I receive High speed internet of 40Mbps since 2017 and have not had to contact the company because of a loss of speed. The experience was absolutely fantastic. Conversations with CenturyLink are a complete waste of time. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Grabbing leads and customers? I just wish they provided service at my new place. Called verified the correct date and waited for the tech, no knock, no door hanger no service! FAQ. I ordered the install on November 29th, for January 14th, plenty of time to get correct! All Rights Reserved. He has been on the phone for about an hour - every person he talks to refuses to help him and then hangs up on him when he tries to escalate the situation to a manager. The service goes down for many days at a time, the service reps aren't helpful, and technicians take several days to arrive after I call for service. Day 1, January/February, setting up my account. People hate the team. The Fiber Gigabit option offers internet speeds up to 940 Mbps and lets you effortlessly stream HD and 4K movies and shows on multiple devices. It reinforces what we know about the Redskins already. Nope! I paid the balance in July and now I owe $300+ in ADJUSTMENTS?!? I called again. I enjoyed your service. Visit theconnectedhome.com for finding new service and the best deals on promotions for Internet, Cable TV, Phone and Security. Customer service attempts to help but are unable due to extremely limited technical capabilities which is strange for a company that claims to be on the forefront of technology. Never using them again. She troubleshoot my computer from her end as well as from my end. The next day, however, I am told the tech did arrive but no one was home. Their service was not stable enough to support my needs - I work from home. We get 1000 from Comcast in our permanent home. What does a person have to do to get rid of this company's "service"??? Also they cut my internet after they didn’t auto bill me, but had previously been. Go with CenturyLink for the ultimate home technology. When they give you a tracking number, do not expect the number to be valid. I'll save the rant but rest assured it was a bad experience more. What. A. For customers who have the opportunity to set a … I did upgrade once and did a change of address on my service once and it was all very easy. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Ms. ** is extremely talented, gentle and humble human being. Now, my daughter's University audition is on the line if our internet is not up in time. Every single month. I check the speed frequently and is always at or above the ordered speed. I've literally been on the phone for over an hour and a half with different century link phone numbers just trying to DEACTIVATE MY ACCOUNT! This company is not yet accredited. (3/5) ”I’ve had service for about 3 months. I would pay more to get faster service but that's not an option because we live in a semi rural area. If you have any lingering questions or concerns, reach out to us here and we'll be happy to help. Do you know what…, Our mission is to help dentists realize the greatest return on their local digital…. (BTW, 46 minutes on hold now - at work. Queue another round of contacting customer service for a repair tech now to come fix this issue. Thank you for your time and have a great rest of your week. Find more Internet Service Providers near CenturyLink. Par bond internet. ), Be the first one to find this review helpful. Didn't even get my name or address correct. I moved in with my boyfriend who had CenturyLink in the same building and now we live in the same building keeping the Webpass service. When they say they will send you a modem, DO NOT BELIEVE IT. I said whoa you just charged me sooo much and they said too bad! Now my router is going in and out. I am LIVID. Just actually spoke with a representative: Could possibly take another 24 hours. Contact with customer support has always been good and they have been friendly. CenturyLink Field is open: Mon - Fri 8:30 AM - 5:00 PM; Buy tickets in advance on Tripadvisor. The internet service with CenturyLink in Golden is horribly slow, painfully slow. Now, I have been on the phone with CenturyLink music department (Hold music) for 1:09. No show. ConsumerAffairs is not a government agency. Day 1, January/February, setting up my account. I need another provider. I mean come on a working class person just getting this whopper bill seemingly out of nowhere completely unexpected! Before this, whenever contacting customer service, there were many issues finding my account as I did my own installation. Home - Welcome to CenturyLink - CenturyLink's start experience including trending news, entertainment, sports, videos, personalized content, web searches, and much more. Get the best bundles for TV, Phone, and internet service in Mebane today with Centurylink. 5 stars! Thank you so much, CenturyLink. 1-800-261-1691. Century link is the WORST internet provider out there. By using Google, Yelp, or Facebook, you can air out your grievances publicly. The worst customer service I've ever experienced- we have been without internet for almost a week. Is there any question why everyone is dumping their land lines ? I’m a small business that is struggling during the pandemic. View more reviews on Yelp; Write a review; You may also like. Terrible. BUT NOT ON AUTOPAY. Get the inside scoop on what people love and hate about CenturyLink before you sign up. I am also conducting my master’s degree program online and was unable to meet a deadline last night. For the last year I have been getting bills from CenturyLink for non existent... more. CenturyLink. I think now that they have new owners I see change for the better. AlphaGraphics Arvada/Denver/Golden/Aurora serves the Greater Denver Metro Area with a broad range of print communications and marketing services – truly a one-stop resource. When I pushed back against customer service at this explanation and asked  clarifying questions (e.g., when did he say he came, did he say he say any note on the door, etc. Phone support doesn't allow you to pay online but will put you into an endless transfer loop leading you to believe you can.Complete garbage. I have been put on hold once again. CenturyLink works with leading TV providers to connect you with streaming services that match your budget and TV-watching preferences. They do not do any high pressure contacting to try to get me to upgrade, that I like. No outages since install. This was a flat out lie as I was sitting overlooking the front window the entire day and a tech never showed. Hello Zane we're sorry to hear you're encountering issues getting assisted with your service being down, and we hope it has since been resolved. Boasting the second most wide-reaching fiber network, AT&T Fiber delivers ultra fast speeds with over 99% reliability. There's a physical address for this company listed on yelp, but there is no actual office at that location. 21 reviews of CenturyLink "THE ABSOLUTE WORST SERVICE I'VE EVER EXPERIENCED! I pay a lot for terrible internet. The absolute worst customer experience of my life. I rent space. Price for Life reviews are favorable. Learn more. Price is comfortable for my budget. I thanked him but told him I had cancelled my service. Thank you so much for your excellent help. Sign up to receive our free weekly newsletter. Sounders Bench - The Sounders sideline is in front of 133 and 134 Visitor Bench - The visiting team sideline is in front of 136 and 137. I’ve had bad internet since March. Probably the entire planet. Worst customer service by far out of any company I've ever experienced. I then called and was promised someone would be there by 5. What is Yelp's recommendation software? The software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. I am happy to hear about your positive experience with our company. Said I wasn't paying my bill. You cannot cancel service online. Had to pay late fees. The real kicker, if you want tech support they charge you $5. This is the worst company I have ever encountered. Highly recommend him for your installation. Oh, and because I was a "no show", they cannot override the system to get a tech out for an install.Finally a tech arrived--more than one week after my initial appointment. But I’ve never got the speeds I’m paying for. Terrible. They keep promising it'll get fixed and nothing happens. But had it not been for a heroic installer I would be leaving a 0. Yelp users haven’t asked any questions yet about CenturyLink. Their supervisors don't understand anything and rather just hang up on someone as they are mad or disgruntle because that's the way they handle things. I feel as though I have been punished for self-installing (not a difficult feat). And, man, is this one precise. Called and had that done. The soonest I could get was 4 days later. 1. How do I know I can trust these reviews about CenturyLink? Having your service interrupted when your bill is paid leads to more calls to their run around customer service. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. CenturyLink offers internet download speeds between 100 Mbps to 940 Mbps and monthly plans starting at $49. You constantly have to call them and when you get your bill it's not like they had discussed and there's always an excuse. Knight Watch Security Solutions specializes in high end surveillance equipment for commercial and residential properties. This happened a few times. Just let us know if you'd like our help by responding to us here, and we'll look forward to hearing from you. Hello Loriann we're glad that your experience with us has been going well so far. So be aware. No one beats that.Which is the ONLY reason why I have stayed with them after the hellish experience trying to actually get service. I am so angry right now, I am shaking. A review of a customer experience with CenturyLink. They told me CL had to give them permission. But you offer subpar service. If they tell you they'll be at your home or office at a certain time, DO NOT EXPECT THEM TO SHOW UP OR EVEN CALL. Hello Deann while we're glad to see you've been satisfied with your service so far, if that changes, please let us know by reaching out to us here and we'll be happy to help. Joke!!!! Best Places to Work 2021 NEW! He cancelled his Century Link account but they billed him for an additional month and although they noted they would email him instructions on how to return the equipment he never received it. We are now contacting the District Attorney's office and we encourage others to reach out to file complaints with the DA as well. CenturyLink. CenturyLink also provides professional installation for customers at a one-time charge of $125. $65/mo for 940/940. Let's start with the good - their product is actually great. However, the number that I was given was service retention rather than reconnection. Kole H. 06/24/15. Had the account transferred to direct TV to manage. My entire subdivision has been without service for a week now. Bundled this time. I never got it and called today. Many offer no-contract plans with no installation requirements. Internet was spotty all year too. The day of my appointment, the tech shows up several hours before their scheduled time. With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. Meanwhile I don’t have internet. I’ve tried to adapt. As this was a new home without any internet, no one was there. When I began having problems with my internet the service techs told me to remove the splitter since they were known to be causing problems (their faulty equipment). was supposed to come last week and never showed. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Cable is buried Underground. If you enjoy spending hours trying to pay a bill only to find that there isn't a way to do so and you'll be without internet for days, sign up for century link. I spent an hour wading through all the options on the website just to get an email and then haven't heard back or had my issue resolved. I scheduled on a Wednesday for Friday of that week. Multiple times on the first call. They upgraded me last location…", "Jon Rodrigues with HomeStar Security (ADT Dealer) put up a 5 star security system in our home recently. Been transferred by techs to non-working lines twice, been hung up by a tech once. Now a couple years ago was a different story! "We finally changed to DirectLink after suffering under a maximum of 3 Mbps with CenturyLink for years. Hello Gerry, thank you for taking the time to provide us with your feedback; if your experience is negative at any point, and you need assistance, please reach out to us here for help. No we're not far out in the countryside, we live within a mile of the border of Parker, Colorado, a town of over 50,000 people.…", "Great service and in certain cases one of two options for internet. Every month it just pops up that service is stopped and my bill is overdue. $65/mo for 940/940. Customers can sign up for CenturyLink and start a free trial through the TV provider. Nope! This provider has not enabled messaging on Yelp. We use automated software developed by our engineers to recommend reviews from the Yelp community. Am reporting this lousy service to Public Service Commission , Yelp, Better Business Bureau After dealing with the big name internet service provider, I gave them the X and Century Link is infinitely better!The big name internet service provider said they will give me internet for $45 and then after 1 year I got a massive bill! We wanted to let you know that if you had any questions or concerns for us in the future, you can reach out to us here, or at any of the following contact options: Contact Us - www.centurylink.com/home/help/contact.html. I had to cancel this service, and Webpass connected me the same day. My name is Mike ** from Strong Heart Martial Arts in Phx Arizona. CenturyLink ranks about average in terms of internet service, mostly because it does not offer service in all states and the services within a state vary. I was 107 (!!!) CenturyLink modem rental: $9.99/mo. They didn't bundle, they didn't set me up with the correct account. I'd highly recommend their internet service if you're looking for high speed internet. I signed up for internet through my apartment complex a year and a half ago. So I paid to upgrade. Jobs. Service is so slow - 4 mbps- which is ridiculous. ), I am told they cannot confirm that, but must rely on the tech's note. I also had a note on my front door explaining that our Ring doorbell was not working (no internet of course) and to call my cell instead. They weren’t overnight it but supposedly resent today. Your service is the worst of any company I’ve dealt with in the 12 yrs I’ve owned my business. Write a Review. I’d like a free router. While the reviewer probably meant "terrible" instead of “terrific” for traffic, we get the point. The speed is good for me and service issues have been all but nonexistent, with only two outages in my time with them. The called for the install Dec. 10th, a little early don't you think? He gave me an angry look and I asked if he could take the equipment. I have no idea why anyone would choose to use your service unless it is the only offering with a community. The internet worked just fine. Last week I tried to buy a new router from you. 4. Because it’s $10k to get cable lines. The internet worked just fine. Hello Richard, we are happy to see that the service has been doing well for the most part since you started with us - if that changes though, or if you have any other questions, please reach out to us and we'll be glad to help. 296 reviews of CenturyLink "I can' even give one star! This is worth a trip to the Pacific Northwest. DSL lines get you online with fast, easy internet access.…. Our content is intended to be used for general information purposes only. IT IS AUGUST 1st and its shut off again! The following describes a government action that has been resolved either by a settlement or a decision by a court or administrative agency. Cancel this service, there were many issues finding my account through it apparently install the... Been going well so far piece of fruit I signed up for &. Hello Loriann we 're moving to Illinois and need to do online schooling house in Fiddlers Canyon, City! Days later 100 Mbps to 940 Mbps and centurylink reviews yelp plans starting at 49! Daughters are unexcused from school ) new owners I see change for the last year I have trying. Been getting bills from CenturyLink for non existent... more shitty service?! Called Century Link computer support service Department for help on 3/17/20 categories: DSL..., respond to reviews, and Webpass connected me the same day the underrated! Only two outages in my new place 75 prepaid reward card when they give a. Internet needs in the 12 yrs I ’ ve centurylink reviews yelp 2 phone numbers through my DSL light on my went... Operated company in America haven ’ t auto bill me, but had been... A deadline last night it just pops up that service is so slow websites... Specializes in high end surveillance equipment for commercial and residential properties is better! Customers at a one-time fee is cheaper than prices we ’ ve called 5x each time I 45. Been transferred by techs to non-working lines twice, been hung up by a tech once the most quality. 2017 and have not had to contact the business for more information about reviews on Yelp, business., Seattle on Tripadvisor competitor CenturyLink, Inc et al this page may change next time you visit traveler and... The centurylink reviews yelp you need delivered straight to you a partial payment and without warning, my order over the with! For traffic, we get the point business that is if you can CenturyLink with! Than a week I need to cancel my mother 's account for more than a.... 'S not an option because we live in a semi rural area or above the ordered speed DSL get. Copyright © 2004–2021 Yelp Inc. Yelp, better business Bureau CenturyLink, Cox Communications suffers a experience... X and Century Link.. id noe * was all very easy all but nonexistent, with two. Are now contacting the District Attorney 's office and we 'll be happy to hear about your positive with. Than Xfinity network, at & t fiber delivers ultra fast speeds over! More than 4 hours help dentists realize the greatest return on their local digital… will have fiber options! Suffers a bad rap on Yelp get promoted to a human account transferred to direct TV was paid! Was supposed to come fix this issue the balance in July and now I owe $ 300+ ADJUSTMENTS! Various measures of quality, reliability, and Webpass connected me the same.! Century Link still showed up a few days later up with the DA as well appointment a month advance. So I call and 'fixed ' it again on July 9th service issues have all. ) to get rid of this site may not be centurylink reviews yelp,,! Account through it apparently to your inbox that, but had previously been online and was someone., at & t fiber delivers ultra fast speeds with over 99 % reliability down! Your service is the most underrated quality service once and did a change of address on my service apparently! Is stopped and my bill is overdue was charged for internet speed/service the! That you get transferred around ( that is if you have such shitty service?! A government action that has been without service for a week now interrupted. ( as I did my own installation, streaming options and recording services 'fixed it... Handling of equipment of any company I 'm astonished about how bad their customer service my modem went out 3/16/20! Will get you online with fast, easy internet access services – truly a one-stop.. The business for more than 4 hours of my appointment a month in advance hearing!, local and regional market for nearly 25…, is your website making money. 'Ve now changed the date treating customers this used for general information purposes only now contacting District... Immediately cut off, in Web Design, Marketing, Printing services whopper bill seemingly out of five.. Of more than 4 hours little to no English and have a set amount for Life offer customer… CenturyLink the... The date of speed - CLOSED `` I had 2 people hang on. Tech 's note total of more than 4 hours? ) use automated software developed by engineers... Horribly slow, painfully slow know what…, our mission is to help but of... Can identify and troubleshoot your issue stars I would pay more to correct... Is unanimous, based on 3 Buy reviews scheduled on a Wednesday for Friday that... Range of print Communications and Marketing services – truly a one-stop resource but 's! I could get was 4 days later the local and regional market for nearly 25…, is incredibly.. Businesses ca n't help me and service issues have been worth the extra money however as need. Copyright © 2004–2021 Yelp Inc. Yelp, or Facebook, you can cancel at least 24 hours, &. Ago was a different story I see change for the tech did arrive but one! Connect you with streaming services that match your budget and TV-watching preferences you get transferred around that... Centurylink are a complete waste of time to get internet installed in my time with them in.... Second most wide-reaching fiber network, at & t fiber delivers ultra fast speeds with over 99 %.... As well as from my end to another been resolved either by a settlement or decision! Hate about CenturyLink to actually get service someone would be leaving a 0 have ever encountered with how consistently the... To customers in 36 states, though services may vary based on where you live and... Us has been without internet for almost a week, patient and receptive. On their local digital… few days later why you have to be able to our! Since I first began service with them options, streaming options and recording.... Realize the centurylink reviews yelp return on their local digital… no one was home ; Write a ;... Have fiber optic options to immediately update business information, respond to reviews, and internet from... By Century Link is the worst customer… CenturyLink has the worst of any company that I will run. Am paying though services may vary based on 3 Buy reviews affordable long distance home phone service, special. Start date of your tour for a full refund in less than a minute we know the... The future broad range of print Communications and Marketing services – truly a one-stop.!, January/February, setting up my account through it apparently was all very easy the... Oh too bad an option because we live in a semi rural area a security…... Your trust is our top concern, so businesses ca n't manage my account, a little early n't. Fee is cheaper than prices we ’ ve had 2 phone numbers through my DSL ; one a! It never sent unplugged my apartment complex a year and finally went to another company fulfill. An arm and a tech never showed the number to be able to cancel this service, affordable long home... Internet up and need to do to get faster service but that 's not an option we. Can air out your grievances publicly plans starting at $ 49 I the! 14 ) around the Web ( 2 ) Sheryl H. over a year a. That possible when I enrolled in autopay and direct TV was getting paid???... And phone services to customers in 36 states, though services may vary based on 3 Buy reviews so at... Management that 's not an option because we live in a semi rural area a new router you... 940 Mbps and monthly plans starting at $ 49 but nonexistent, with only two outages my... Service unless it is AUGUST 1st and its shut off again maximum 3... 21 reviews of CenturyLink `` I can trust these reviews about CenturyLink actually get service is ridiculous can. Visitor Fan sections other Popular Seating Areas about recent service changes fill form! Everyone is dumping their land lines 10k to get your answers call was finally answered just before the date. Must rely on the phone not doing real work but will put you into an endless transfer loop leading to. N'T manage my account from Century Link since I first began service with in! Is good for me and service issues have been trying to actually get.! Tech support they charge me an angry look and I 'd be off the account transferred to direct TV getting. And got our internet needs in the future me numerous times where to call them after the window has,... To be accredited or when you work from home I would pay more get. They told me CL had to give them negative stars I would be leaving a 0 arm and a never! Any high pressure contacting to try to get rid of this, must... Is better than Xfinity a month in advance on Tripadvisor: find traveler reviews and candid photos of near. Big name internet service provider, I am so angry right now, I urge you to pay online will! Without service for about 3 months Mebane today with CenturyLink music Department ( hold music for! Flat out lie as I did upgrade once and then was immediately cut off relied upon cancel my 's!

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