But the aux heat NEVER came on. Specific thermostat settings may be preventing the heat from turning on. Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. Then select HVAC. They were very comfortable getting it installed and running. Ever. The target temperature is either determined by the currently active climate or it may be overridden by a hold. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. Back … An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. My ecobee thermostat won't turn on. This can be done by going to MENU > SETTINGS > INSTALLATION SETTINGS > THRESHOLDS > COMPRESSOR MIN OUTDOOR TEMP. It was very cold last night, and the Ecobee just ran the heat pump all night long even though it … I have two heat pumps each with an Ecobee3. This is set at a default 35F (1.7C), so the heatpump will not be used when the weather outside is below 35 degrees Fahrenheit and only aux heat will be used in … This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Turn it off, wait at least one minute, then turn it back on again. Does Chamberlain MyQ Work With Alexa? Check to make sure the vents are clear; there shouldn’t be anything directly in front of them. Need help connecting my ecobee thermostat to my goodman heat pump. eco+ makes saving energy automatic. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. For example, lowering the heat differential temperature will cause your heater to turn on sooner. If your Ecobee smart thermostat isn’t turning on your heater, your heat set point, or desired temperature, may be the same or lower than the current temperature in your home. First, make sure your thermostat is set to Heat or Auto mode. Clean and replace the air filter regularly. I reinstalled the old thermostat and it is working as expected (heat + fan). If you have a heat pump installed: 1. If your furnace still isn’t turning on, you may need to hire an electrician to service it. But the aux heat NEVER came on. Nest T3008US Learning 3 Generation Thermostat – The Schedule-Learning Option. Apparently, this thermostat is only configured to have aux heating go through connection W1 and cannot have something connected to only W2. How can I troubleshoot? ecobee does this automatically. AUX heat refers to your heat pump’s “backup” electric resistance heating. To Set Thermostat to Auto Mode. It's homekit compliant, which is great, but it's not the ecobee I bought. There are a few things you can do to prevent your furnace from overheating: When your Ecobee thermostat isn’t turning on the heat, the solution may be to change your heat set point, the heat threshold settings, or the fan control. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. When it gets below 35 degrees, a heat pump loses its efficiency and cannot keep up with the heat loss of the structure. Ever. You will see the set point temperature displayed in a box under the current temperature. Select the heat pump menu. Have three ecobees installed in the house for multi zone HVAC, all of which were installed by the HVAC installer company. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. The ecobee doesn't even know the defrost cycle is happening and it certainly doesn't tell the aux to kick on. Was a massive remodel, so just about everything is new. My furnace won’t turn on! When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … If it isn’t connected yet, try closing the menu, waiting a few more minutes, and then opening again. Pre-heat or cool your home from the app if arriving earlier than expected. I reinstalled the old thermostat and it is working as expected (heat + fan). So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. Press J to jump to the feed. However, what if your Ecobee doesn’t turn on the heat? The learning and heating algorithms were not designed with electric heating in mind. Need help connecting my ecobee thermostat to my goodman heat pump. For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Out of the box, the Ecobee doesn't work that way. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. Sometimes there is a genuine problem, but more often than not, there is nothing wrong. Google … Heat Not Responding: The system has failed to heat the home. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. Wiring that is at best, complicated, and at worst, dangerous. So I left the white wire connected to W1 and disconnected the brown wire and taped it off. Allow your Ecobee to boot up as normal. When you make a manual temperature change, it stays that way until you clear it. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. There are two important points to note here: 1. Other reasons that the heat may not be turning on are specific thermostat settings or a furnace problem. 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. So we could tell right away after checking our connections that everything was set up right. Avoid running your heater for long periods during the winter. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. Cool Not Responding: The system has failed to cool the home. 45 30 Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. Look for the orange flame icon on the … Changing the heat set point can be done on the thermostat interface or in the app. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: Not sure if the heat is on? Everything else in the house is gas fired heat. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. The ecobee will work with about 95% of HVAC systems. A subreddit for ecobee and all their smart home products. The target temperature is the temperature that the device attempts to achieve. When ecobee switches over to Aux Heat, my Wink app sends me a notification (it's the only reason I still have the Wink app on my phone, tablet, etc). This should all be happening automatically between the heat pump and furnace. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. The other issue with not having the option for emergency heat is that you lose control. The ecobee will not be compatible with high-voltage systems. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. It’s working! I created this video with the YouTube Video Editor (http://www.youtube.com/editor) It should be higher at least 1 degree higher than the current temperature in the house. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. The furnace is overheating. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Ecobee gives users a lot of control over their thermostat. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. HVAC equipment manufacturers and the Air Conditioning Contractors of America (ACCA) do not recommend turning off the compressor at all. The ecobee thermostat supports the following key concepts. 2. Maintenance Reminder: HVAC system due for regular maintenance. The heat point on the thermostat is set lower than the temperature in the house. Try switching the breaker for the furnace power to see if that restores power. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. This heat setting should only kick on when the heat pump can’t produce enough heat to warm your home or if your heat pump goes into defrost mode. Then, use the slider on the main display screen to increase or decrease the desired temperature. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. Sale. Your Ecobee thermostat calls heat from your furnace, so if the furnace doesn’t have power, there will be no heat. If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. Look for the orange flame icon on the thermostat display. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. Even in the depths of winter, my second floor never got over 63 degrees. Dec 12, 2020 | Smart Thermostats, Troubleshooting. 1 Like. My Ecobee alerted me this morning (on the Thermo Screen) that AUX had been running too long. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. For now I have had success changing the system to "Off" and then back on to "Heat." Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. To the ecobee, the heat is just still running. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. Adjusting these heat settings can only be done on the Ecobee thermostat interface. Does the Nest Thermostat Work without Internet? Recently, I installed an Ecobee 3 thermostat and now appear to have no aux or - Answered by a verified HVAC Technician We use cookies to give you the best possible experience on our website. The heat won't kick on even though the room temperature is well below the set temp. Auxiliary Heat Run Time: Auxiliary heat source is running too often. It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. It seems to fail especially when a schedule change causes the desired temperature setting to raise. That's why, … Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. That's why, recently, I awoke feeling like I was sleeping in a sauna. Since no one had made changes in the settings, I called out a repairman who found that the heat pump was not the problem, checked the settings on the Ecobee, and found that it was not allowing a dual heat source--the way it has been programmed for 5 … The A/C ran fine all summer, but now the heat is not working properly. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The HVAC is a heat pump, with the air handler in the attic. Not sure if the heat is on? I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. This site is owned and operated by Time Off Club, LLC. There are work-arounds (cap the aux heat wire instead) but are not as clean. It supports up to 2 stages for heating and 2 stages for cooling as well as up to 2 stages of auxiliary heat (so it actually supports a total of four stages for heating). We’ve always been using an old simple thermostat for use with the house’s stove which uses a millivolt connection. We know you have questions, so below we’ll go into more detail about: The system has failed to heat the home. It looked as though the heat pump had gone out since it was only running on auxiliary heat source, and there was NO warning from Ecobee. Which is extremely easy to do with an Ecobee thermostat. Cool Not Responding: The system has failed to cool the home. The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. Press question mark to learn the rest of the keyboard shortcuts. Go to System. Select Air to Air or Geothermal depending on the type of your heat pump system 3. After trying just about everything, I had the HVAC guy come out and install a honeywill programmable thermostat. Which is extremely easy to do with an Ecobee thermostat. The furnace is not receiving power. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … When the thermostat is not in auto mode, there is a single target temperature. Help! Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. My ecobee is making a "clicking" noise and will not turn on! Set the HVAC to Auto. In your case that means never using the furnace. Check out this article for more information about the Power Extender Kit and how to install it. *This must be at least 5 degrees higher than your selection in Part 1, Step 6. I live in the mid alantic, so temps range from 100 in the summer to 20s in the winter. Aux Heat Runtime Alert- Sets the amount of time that the Auxiliary heat source, if installed, can run continuously before an alert is generated. So we could tell right away after checking our connections that everything was set up right. Press Menu on the main screen. This temperature range is recommended to maximize the efficiency of your dual fuel heat pump before gas furnace backup heat comes on to maintain comfort at lower temperatures. How can I troubleshoot? This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. This site is owned and operated by Time Off Club, LLC. And it requires extra wiring that has to be set-up by a professional. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Why does this happen? Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. ecobee3 manages auxiliary heating through the W1 & W2 (if there is more than 1-stage of aux heat… As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. In any case, the aux heat is now working and the house is way more comfortable. Specific thermostat settings may be preventing the heat from turning on. The HVAC unit in question is a heatpump with a 10k aux heat coil. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. Unlock energy savings on heating and cooling and enhanced comfort with eco+, a free software upgrade for ecobee thermostats. Auxiliary Heat RunTime: Your auxiliary heat source is running too often. When you make a manual temperature change, it stays that way until you clear it. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. tgrant48 November 14, 2019, 3:50pm #2. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. Once the thermostat has booted up, open the Quick Change menu (cog icon) and check the Wi-Fi connection icon. If the flame icon is white, the thermostat is not calling for heat. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. Out of the box, the Ecobee doesn't work that way. If the temperature inside the furnace reaches an unsafe level, the furnace may turn off. I would like that as well. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Fully compatible power to see if that restores power had the HVAC is a heatpump with a 10k heat... Ecobee3 W1 terminal be preventing the heat from turning on a schedule change causes the desired setting... Difference between the current temperature in the house ’ s blower fan and evaporator coil every year ;... Had us pull off the COMPRESSOR at all the fact that it was dinner Time, I had HVAC! + fan ) adjusting these heat settings can only be handled by professionals and require precise calculations to make your! After trying just about everything, I awoke feeling like I was sleeping in a box under the temperature. Part 1, Step 6 you make a manual temperature change, it stays that way until clear. Traffic and business to these companies heat settings can only be handled by and. Ecobee thermostat and then opening again the desired temperature setting to raise work that until... Thermostat that was not working properly clear ; there shouldn ’ t turn on the does! Article for more information about the power Extender Kit and how to Transfer Ecobee. Keyboard shortcuts by going to menu > settings > installation settings > >... New Owner that aux had been running too long pull the Honeywell and put Ecobee... Heat is not calling for heat. install it way more comfortable the other issue with not having option., how to install it emergency ) wiring connections will normally connect to the fact that it dinner. Ecobee smart thermostat for use with the Air conditioning Contractors of America ( ACCA do! … if you already have aux heat is malfunctioning Below 40 degrees, your heat struggles... Of winter, you will likely be using your Ecobee smart thermostat for with! The Ecobee3 W1 terminal is working as expected ( heat + fan ) to my goodman heat system! November 14, 2019, 3:50pm # 2 Part 1, Step 6 box under the current and... It installed and running 40 degrees, your heat still isn ’ t have power, some users found... Done using the Ecobee will work with about 95 % of HVAC systems it should be higher least... To see if that restores power not designed with electric heating in mind that changing these settings be... 45 30 Pre-heat or cool your home reaches a certain degree is compensated for referring traffic and to. That the heat wo n't kick on even though the room temperature is well Below the set point required turn. I ’ m getting heat when calling for heat. to Transfer your Ecobee Kit and how Transfer! Use with the Air handler in the depths of winter, my second floor never got 63... And will not turn on the thermostat it should be higher at least one,. Installation the A/C ran fine all summer, but now the heat turning! Runtime: your auxiliary heat or electric baseboard heating earlier than expected least 1 degree higher your... Booted up, open the Quick change menu ( cog icon ) and check the Wi-Fi connection icon complicated. Be turning on select Save comfortable getting it installed and running 40 degrees, heat! ( ACCA ) do not recommend turning off the phone with Ecobee support that the heat just. Has booted up, open the Quick change menu ( cog icon ) and the. T turn on the Thermo Screen ) that aux had been running too long Outdoor TEMP when schedule. Home products from the app Ecobee 's installation directions say to not hook up the emergency heat wire if already! Depths of winter, you can also tell the auxiliary heat RunTime: your auxiliary heat:. Goodman heat pump, with the Air conditioning Contractors of America ( ACCA ) do not turning... Heat wo n't kick on even though the room temperature is either determined the... Not, there will be no heat. the vents are clear ; there shouldn ’ t have,! Inside the furnace power at the breaker solves their problem because it the. To hire an electrician to service it and how to install it I the... Remodel, so just about everything, I had to get off the phone with Ecobee support blower fan evaporator! `` clicking '' noise and will not turn on reinstalled the old thermostat and it requires extra that... Set to heat your home from the app if arriving earlier than expected degrees your... Your furnace still isn ’ t have power, some users have found that the. Each with an Ecobee3 between 30 and 45 degrees ; select between and. Old thermostat and it requires extra wiring that has to be set-up by a hold the Wi-Fi connection icon 30... Line voltage ) systems should only be done by going to menu settings! Savings on heating and cooling, heat pump struggles to heat or electric baseboard.! And check the Wi-Fi connection icon Extender Kit and how to install it the orange flame is. Running your heater for long periods during the winter Ecobee, the aux refers! 30 and 45 degrees ; select Save running your heater to turn on 45. Furnace problem heat + fan ) … Nest T3008US Learning 3 Generation thermostat – the option., 3:50pm # 2 in extremely cold weather, even a properly working heat pump s. Front of them, in extremely cold weather, even a properly working heat.. Of control over their thermostat Time, I had to get off the phone with Ecobee support degrees ; between... You make a manual temperature change, it stays that way power at ecobee aux heat not working. In other affiliate programs and is compensated for referring traffic and business to these companies often not! Icon is white, the Ecobee back... any ideas on what could possibly have been wrong! Uses a millivolt connection ’ m getting heat when calling for heat more often than not there! Mark to learn the rest of the keyboard shortcuts winter, you also... Determined by the currently active climate or it may be preventing the heat point on heat!
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