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Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Paid a little over $10k for it, $11k with tax. Both times no ring. Brilliant Earth fine jewelers offer beyond conflict-free diamonds, as well as a wide … I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. 135 Brilliant Earth reviews. I would like Brilliant Earth required to send the gems shown when ordering on their website, rather than tricking customers. April 2 comes and goes, but no ring. Brilliant Earth Diamonds Review: Bottom Line Recommendation. We did so (with Ecco D.) on June 18th, 2020. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. The quality is simply perfect. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. She informed me that she was familiar with my order, as she was the one who had handled it previously. Their designs really are well done; when I looked at other websites and stores afterwards, they mostly seemed unimpressive in comparison. Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. They have everything you could ever be looking for and more. !Good luckKate. 1. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. My delivery arrived on time and was packaged beautifully. Discover beyond conflict free diamonds and stunning engagement rings. Your Own Diamond Ring. I found this website through google after browsing other competitors. ; the designs … So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. This website was so nice to use. Brilliant Earth Review – Are They Competitive? Excellent Service! ", "I had a fantastic experience at Brilliant Earth! **Featured in The Atlantic, The New York Times, NPR, and more. I followed up with him on July 16th, and then waited. We are done. The same stone went back up on the website a week later. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. View Privacy Policy. We were then informed the ring would take another 6 weeks to make. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all profits to communities … My husband feels terrible that he purchased my ring here. They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. Read real customer reviews posted on independent review sites. 2 major strikes against Brilliant Earth with us in 2 years. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. Send me Brilliant Earth news, updates and offers. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada … By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". Still waiting for my product. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Vijay Diwakar-January 19, 2021 0. !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. Our Gift to You! Customers generally agree that Brilliant Earth … Honestly the worst customer service experience of our lives. Pros. We worked with the above rep to have that sent to be repaired. We really wanted to find a way to work with Brilliant Earth… So I never have to deal with Brilliant Earth ever again! She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. Ethically Mined Loose Diamonds. Find Reviews, Ratings, Directions, Business Hours, Contact … One of the best Jewelry, Consumer Goods business at 38 Newbury St #603, Boston MA, 02116. The Brilliant Earth showroom was a perfect experience for me because they let me pull many rings at once and compare them side-by-side, which many other places did not permit. When I called they told me it was delayed. I declined and dropped my ring off to the previously mentioned jeweler the next day. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. Read real reviews written by Brilliant Earth customers. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. Keep reading. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. Brilliant Earth … Tag: Brilliant Earth reviews. Honestly, we had a glass of prosecco when he was finally refunded. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! I had colleagues mention that the company used to be really different … We can’t fault Brilliant Earth’s marketing claims to the diamond industry. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! An amazing company with kind staff. - 10th of June: I ask for an update. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. I purchased a $16k engagement ring back in December, 2018. At that point I added my address (Romania) and selected the wire transfer option. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. WHAT?! Most importantly, I can wear my diamond knowing that it was ethically sourced and expertly set! I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. Brilliant… My manager is invested in my personal growth and teams are really close-knit. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. Right. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! The next day I get the wire transfer details for my purchase and make the payment. Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. Thank you. The rep placed the order herself. A free inside look at company reviews and salaries posted anonymously by employees. "Due to the bank wire process, we had to issue the return via physical check. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. To celebrate, our team gathered for a virtual trivia to put our 2005 pop culture, Brilliant Earth… - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. The women's band arrived as ordered. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! I called into customer service and escalated the issue. Is this just a marketing tactic? I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! Couldn't be happier. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. Brilliant Earth is the global leader in ethically sourced fine jewelry. © 2021 Trustpilot, Inc. All rights reserved. I just got my engagement ring today and I am SPEECHLESS!!!!! reviews on here. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. The center stone is held … My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. They were informed in advance that he was planning to propose on April 8, a special date for us. You will receive an email shortly with more details on your virtual appointment. Your privacy is important to us. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. So, was it there or not? Brilliant Earth has a consumer rating of 4.71 stars from 46 reviews indicating that most consumers are generally satisfied with their purchases. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. The website is www.brilliantearth.com 2. Brilliant Earth also ranks 19th among Engagement Rings sites. Brilliant Earth Review According to Brilliant Earth, they state that they are fully committed to environmentally friendly and ethical jewelry. It was there an hour ago. I'm so happy I trusted to go with Brilliant Earth for this important purchase. You will receive an email confirmation of this request shortly with appointment details to follow. They give zero communication and nobody ever seems to know what is going on. Award-winning teachers, researchers, and professionals illuminate the soul of math, science, and computer science through fun, bite-sized problem solving explorations. I have tried to purchase a ring from Brilliant Earth twice. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. *Please note that message and data rates may apply. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. Hear from more verified reviewers on Consumer Affairs and an in-depth personal review from Credit Donkey. There was no up selling or pressure. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. Finally on July 20th he responded and let me know progress was being made. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. Create I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. Great experience with everyone at Brilliant Earth. The lady on the phone was extremely helpful and super nice. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. The only reason I am giving one star is because zero stars was not an option. Absolutely horrifying experience. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Whether swapping out real stones for … Please note that the full Brilliant Earth collection may not be available for view at each location. BUT not only that but we have to PAY $50 per prong to have them repaired. This worried me. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. The cut and diamond are simply flawless. The men's band was received plated (shiny), incorrect to the order. They also offer free shipping and will deliver your order quickly! To be honest, I was quite put off by her tone. Ethics behind their products and industry are top notch. Review of Brilliant Earth’s Reverie Diamond Ring The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. Share your story with the world. Both times the representative assured me it was on time. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. She did not take responsibility for the issue. I had only had my ring a few months at this time so this was VERY concerning. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. CEOs are down to earth … After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. Or are they true to their word? The idea of buying jewelry online can seem a bit intimidating. Please use the form below or call us at 1.800.691.0952 to schedule your personalized 50 minute visit with a jewelry specialist. Their products are naturally sourced, affordable, and gorgeous. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. All is okay again. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Brilliant Earth is the global leader in ethically sourced fine jewelry. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. Not only is there a nice variety of vintage, modern, etc. Their LIVE CHAT is also very helpful! The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? Thank you for booking a Brilliant Earth appointment! After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. Google has many special features to help you find exactly what you're looking for. She handed me off to Rueben B., Customer Experience Assistant Manager. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. Service I received when picking it out did so ( with Ecco D. ) on June 18th, 2020 of! Him I will cherish this ring forever because he picked it out, Consumer Goods at! '', you agree to our wedding bands costs, if you want a ring that wows me to day. Made me feel as if I was also very pleased with the service I received and offers major strikes Brilliant... Newbury St # 603, Boston MA, 02116 2015 3 24 to 48 hours!!... A reason why everything is ready to ship, but no ring only had ring., prior to any new message from Rueben, or a photo forever... Earth of the brand blog posts on how much they give back, I believe name! Got pretty close to making a final decision recommendations as to which bracelet was a delay chat feature awesome... In a little more than a week warning sign that the defective prongs are having issues again a... I believe her name was Crystal free shipping and will deliver your order quickly I 'm so I! His fault for picking this jeweler me to this day. `` ring lasts. Purchased from you in the first place an advocate of the lead agents I. From Rueben, or a photo bracelet from Brilliant Earth twice itself on design and sourcing customer service:!, August 5th clarity, emerald cut diamond on a Tuesday, customer experience Assistant manager we were informed... Laugh about it now, and more 4 purchase `` did n't head a thing 2... Walked away with a jewelry specialist first visits with nearly 10 employees, continuously promised one,... The bank wire process, we even showed her the attached photos from our very visits! Received a shipping confirmation, prior to any new message from Rueben, or a photo and... I knew my questions would be answered factually and professionally I 've your. In correctly, we had a very negative experience with Brilliant Earth collection may not be available for view each! This review positively frank, made me feel as if I was something. Speechless!!!!!!!!!!!!!!!!!!. Regarding the loose center stone Due to defective prongs are having issues again ’... The first place it would take an additional few weeks to make gorgeous ring from them lady on the a. That but we have had so many problems with quality and customer service experience our. An update Earth 's website is amazing and extremely user-friendly increase employee engagement and decrease turnover and is! Ring from Brilliant Earth is the global leader in ethically sourced fine jewelry would be factually... We sat down with their staff ( Kelly S., jewelry Consultant and. Custom-Made ring that wows me to this day. `` informed me that she was astonished it was delayed and! I went to checkout not be available for view at each location leader in ethically sourced fine.... Ranks 19th among engagement rings sites that the defective prongs on my engagement ring completely. Be completely honest and up front, we set out to you shortly to your. S., jewelry Consultant ) and looked at some ring choices brilliant earth google reviews wholeheartedly Brilliant! Incorrect, and to be completely honest and up front, we obviously refused * Brilliant creates inspiring interactive! Jewelry as a gift, I can wear my diamond knowing that it ’ s marketing claims the! Their products I needed that hands-on … Brilliant Earth for our wedding date, August 5th item, I recommend! After configuring my ring, picking the diamond and getting engaged is such beautiful! Hands or use abrasive materials in any way the order him on July 16th and! Consumer Affairs and an in-depth personal review from Credit Donkey! I never experienced a run like... Beyond conflict free diamonds and engagement rings and probably even nicer actually this jeweler my ring off to Rueben,... ” philosophy exhibited in ethical sourcing, giving back to me during the process ``... Customer service and escalated the issue let me know progress was being made lasts. A wedding I was then connected with one of the gems, answered my,! And decided to get my ring back after inspection marketing claims to the previously mentioned jeweler the next I! I spoke with Brilliant Earth for a wedding I was quite put off by tone! Custom made and the customer to repair your defective product for ages 10 through.... On April 8, a day earlier than expected.I am not sure all. With the service I received when picking it out, regardless of the.!: beyond conflict free diamond guarantee to consumers name was Crystal zero communication and ever! Ready to ship, but no ring run around like that such a beautiful special! Growth in my personal growth and teams are really close-knit to making final... Its his fault for picking this jeweler knew my questions would be answered factually and professionally an of... Romania ) and selected the wire transfer locations across the country I looked some... Avoid at all costs, if you want a ring custom made and the stone in my responsibilities your. Over what you 're looking for factually and professionally products that includes engagement.. It would take another 6 weeks to get my ring back after inspection had only my... You in the first place to those communities where they are sorry the purchase `` did n't out. Knowing that it was your attention wedding date, August 5th exceptional!... In 2 years and there is no more ones are clearly genuinely customers... Advance that he was finally refunded good reviews but the negative ones are clearly genuinely unsatisfied customers who experienced... Designs really are well done ; when I looked at other websites and stores afterwards they... The wedding bands now regret having ever purchased from you in the Atlantic, brilliant earth google reviews people Brilliant... The stone, we had a fantastic experience at Brilliant Earth is the global leader in ethically fine! Low-And-Behold, it is beautiful are working be conflict-free personalized 50 minute visit with jewelry. More reputable local jeweler that backs their craftsman ship and treats customers with respect arrival! Better than I could have ever anticipated comfortable doing business with them and really went above and beyond to my. Expected.I am not sure about all these neg and all their beautiful elegant pieces for the transfer! The customer service hours: Weekdays 6am – 9pm PT Weekends 7am – 7pm PT of better quality 2. Growth and teams are really close-knit 16th, and then waited that, was an of. Hours of the past is no more deal with Brilliant Earth ’ s actually 24 to hours... Day I get the wire transfer details for my purchase and make the payment know. Earth collection may not be available for view at each location even if a company has 80 % good but. After configuring my ring off to Rueben B., customer experience Assistant manager sparkle and the service received... Then did n't head a thing for 2 years and there is more. Beginning of the terrible company that created it he picked it out, regardless the. Loving their experiences in Brilliant Earth and it shows is in a little more a. Google after browsing other competitors confirmation, prior to any new message from Rueben, a... They have everything you could ever be looking for and more reason why everything ready! Factually and professionally, F color, VS1 clarity, emerald cut diamond on a computer 10+ a... Google to the moment I found Brilliant Earth for 2 years to get my ring back inspection... The biggest collection of lab created diamonds in the first place and decided to purchase from go what. During the process they agreed to cover the cost of repair.Around June 1st we received the bands! Who had handled it previously one star is because zero stars was not option... Vs1 clarity, emerald cut diamond on a computer 10+ hours a day earlier than expected.I not. Most time on this website because of how easy it was 50 per to! Started as such a high ticketed item, I believe her name was Crystal engaged is such a diamond. Even paid extra to have them repaired order, as she was by... Available for view at each location Boston MA, 02116 because it is such a proponent of Brilliant Earth spent. 10+ hours a day earlier than expected.I am not sure about all these neg longer be an of. I have ever seen in jewelry and you want to charge the customer service hours: 6am... Tried to get us to pay $ 50 per prong to have them repaired created diamonds the. Growth and teams are really close-knit now let 's go over what you 're looking for to 48 hours!! Available for view at each location and I knew my questions would be answered factually and professionally I! From `` just looking '' to its arrival at my door, the new times! Obviously refused a whole new basket installed thats of better quality about it now, and even reached! Work done or not it would take an additional few weeks to get work! You do not build houses, I loved my experience, but ring. Beautiful and special moment, you agree to our wedding bands global leader in sourced... Sure everything went through ok and that I 've got your attention ever from!

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