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Thank you, Gatehouse Bank Plc. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. It doesn’t just focus on the big UK brand names, but promises to provide secure savings products regardless of where the bank was founded. Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Your savings account with us works similar to a conventional savings account, … I am extremely happy with the service Gatehouse Bank provided. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. One of the few lenders who continued lending and supported brokers throughout lockdown. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Which? It got to the point where we would be homeless and losing the purchase due to ridiculous requests. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. This is a vital protection for savers, particularly those depositing money with banks based in other … However was charged £400 broken rent. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. A lender who will lend where others will not. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. The next best one-year fixed rate … I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. A free inside look at company reviews and salaries posted anonymously by employees. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Would use again. A lender who will lend where others will not. Profess halal credentials. As a first time buyer, I had several questions which I needed answers for. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. Triodos Bank customers’ savings are now protected up to £85,000 should the bank go bust. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Please re think when buying from this bank. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. When other banks do this they give you the option to withdraw funds early without penalty. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). The good news is Gatehouse Bank has recently had the best, or close to the best interest rates in the market (although, as a Shariah-compliant bank, this is an expected return). All rights reserved. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Not so with Gatehouse. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Gatehouse Bank is a pioneering UK Bank offering Shariah-compliant ethical savings, home finance, buy-to-let finance, commercial property finance and more. However was charged £400 broken rent. Mortgage application. We would recommend Gatehouse to anyone looking for a home purchase plan. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Gatehouse Bank reported this review for breaching of Trustpilot guidelines. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. There are products from UK providers such as Shawbrook, ICICI Bank, Gatehouse Bank, B&C and QIB (UK), which is the UK arm of the Qatar Islamic Bank. One of Gatehouse Bank… © 2021 Trustpilot, Inc. All rights reserved. * Charter Savings withdrew their 1 Year 1.11% rate on Monday, replacing it later in the week with a 0.90% version and similarly their 1 Year ISA went from 0.95% to 0.75% * Gatehouse Bank cut rates across their entire fixed rate bond range and their fixed rate ISA range * Ikano Bank … Share. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. I find this unexplained and worrying. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. It is licensed by Nigeria’s Central Bank. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. I’d say from our experience steer well clear from this bank. Profess halal credentials. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Reply ... Read 1 more review about Gatehouse Bank Only the latest review will count in the company's TrustScore احمد صالح 27 reviews… Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. An added attraction was that the account should have a decent savings rate. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. As a first time buyer, I had several questions which I needed answers for. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. Gatehouse Bank is a PRA and FCA regulated bank … We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … One of the few lenders who continued lending and supported brokers throughout lockdown. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! 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