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Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. If you need to update your details please contact customer services on 0343 222 4444. E20 1JN. private hire driver renewal application, please contact TPHRenewals@tfl.gov.uk • Online driver renewal assistance – For help with your online driver renewal application, please contact TPHOnlineEnquiries@tfl.gov.uk. TfL may validate information relating to yourself and/or your vehicle with a number of other organisations You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB. London Taxi & Private Hire PO Box 177 Sheffield S98 1JY . Since 1 January 2018, emission standards for taxis and private hire vehicles new to licensing have changed. Customer Correspondence Manager To enable us to conduct a full investigation into your complaint you should include as much detail as possible. This Notice provides updated information for taxi and private hire licensees on vehicle licensing, the 2. nd. This has triggered a rapid growth in the sector and now there are more than 95,000 private hire drivers, 75,000 private hire vehicles and almost 3,000 private hire operators in London. Check your document is valid and the details match with TfL's online licence checker. Contact details. Taxi and Private Hire Eligibility. This Notice supplements . It may be quicker to resolve your enquiry by calling you back. You're entitled to contact the LGO without completing our complaints procedure, but in such cases the LGO may refer your complaint back to us, to allow us the opportunity to resolve your issue. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, information available about the types of licensing queries, London Fire and Emergency Planning Authority, call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays). The Notice also contains information on the festive period (travel arrangements and Your request has been considered in accordance with the requirements of the Freedom of Information Act and our information access policy. Coronavirus – Update 9 . If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. Transport for London (TfL) has concluded that it will not grant Uber London Limited a new private hire operator’s licence in response to its latest application. Taxi and Private Hire London Taxi and Private Hire. Individual licence applicants to provide National Insurance numbers to TfL; A driver's private hire vehicle licence to be considered for revocation if their private hire driver's licence is revoked; TfL will liaise with the Home Office on introducing DBS checks on private hire operator staff that have face to face contact … Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. Westfield Avenue TFL – Taxi and Private HirePalestra 4th floor (Green zone) 197 Blackfriars Road London SE1 8NJ. Inspection Home. 5 Endeavour Square Transport for London Not signed in: Sign In Inspection Home The General Manager will conduct a final review, usually within 10 working days, and a response will be issued outlining our final position. You should only commence working when you receive official notification from TfL that it’s ok to re-start. purpose of administering the licensing and inspection regime for taxis and private hire vehicles. Favourite buses. If you are a developer, details of the Passenger Information … TfL Ref: FOI-1956-2021. An English language requirement applies to all applications for private hire drivers licences received by TfL on, or after, 14 October 2016. If you are a developer, details of the Passenger Information … To contact us about a licensed taxi or private hire driver or operator: To contact us about licensing or any other element of our service: There is information available about the types of licensing queries you can contact us about. The owner’s address on the document must match the one on your vehicle's V5C Logbook. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. Can I withdraw from the scheme if I am not happy with the offer? We license London's taxi and private hire drivers to ensure a safe and reliable service for the public. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. This includes a requirement for licensing authorities to test English language proficiency for taxi and private hire drivers. Transport for London Not signed in: Sign In Inspection Home Fourth Floor - Area 4B If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444.. To contact us about a licensed taxi or private hire driver or operator: 1. online via our taxi and private hire comment form 2. call us on 0343 222 4000 (09:00 - 17:00, Monday to Friday excluding bank holidays) Again, if you’re not sure how to do this, just come in and see us. Tell us in your own words about the service or incident you want to comment on or submit a complaint about. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. In cases where a crime is suspected, there is a danger to life, or violence has been used then please call 999 to immediately report this to the police. PO Box 4771 The Local Government Ombudsman Done updating my favourites. 24 hours a day, 7 days a week: Help you plan a journey; Report a noise complaint; Report a safety or security concern; 08:30-16:00 Monday to Friday: West Ham Underground station, Manor Road, London, E15 3BN. Coventry CV4 0EH, Phone: 0300 061 0614 (08:30 - 17:00 Monday to Friday), Website: http://www.lgo.org.uk/make-a-complaint. Private hire operator licence checker If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service. As a taxi or private hire customer, applicant or licensee there are several ways you can contact us. Private hire vehicles (PHVs) must be pre-booked and it will be the private hire operator that sets the rates. TPH Notice 05-20 (30 March 2020) and includes information on health and wellbeing, social distancing, screens in private hire We now have our own dedicated Twitter account where we provide useful information to the Taxis and Private Hire trade, please follow us at @tfltph. If you have witnessed a road traffic incident or an offence on the roads then this can be reported directly to the police. The PCO Licence, also known as the Private Hire Driver Licence, allows you to work as a minicab driver or chauffer, including working as an Uber driver. Sign In. We will respond to your complaint within 10 working days. for taxi and private hire drivers. For all other enquiries, positive feedback or complaints (including those relating to the Equality Act 2010), use our web form below. Reports will be used to inform future deployments. 5 Endeavour Square Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purpose of administering the licensing and inspection regime for taxis and private hire vehicles. Order your PCO Licence application via TfL’s Private Hire Website or pop in and see us and we can help you order this for free. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998. Posted on April 12, 2018. include contact details of police or any witnesses if needed. Licensing Regulation and Charging Apply. Posted on April 12, 2018. Transport for London London Taxi and Private Hire. Or you can write to them at: Address: TfL – Taxi and Private Hire Office Palestra 4th floor (Green zone) 197 Blackfriars Road London SE1 8NJ. PCOLicenceHQ.co.uk is an independently run website and therefore we can’t answer questions about your application but if you want to get in touch with any suggestions for the website then please email us on info@pcolicencehq.co.uk. DLR. We require you to upload a valid TfL Private Hire Vehicle Licence (PHV). This Notice contains important information about licensee mental health, the Staples Corner (NSL) Vehicle Inspection Centre, PPE support available for drivers assisting with the UK Coronavirus … Emissions standards for taxis Emissions standards for PHVs Stratford, London If you want to use a vehicle for private hire work, you’ll need to have it licensed by TfL. Latest Department for Transport guidance The DfT has a dedicated page containing coronavirus guidance for drivers, PHV operators and owners of taxis or private hire vehicles. Transport for London London Taxi and Private Hire. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. MOT requirement, vehicle age limits, partitions in private hire vehicles (PHVs), face covering compliance activity and the Department of Lost Property . Fourth Floor - Area 4B You need to apply to Transport for London (TfL) to drive a taxi or private hire vehicle (PHV).Check with TfL to see if you’re eligible to become a taxi or PHV driver.. Licensed hackney carriages (taxis) can only pick up fare paying passengers off the street in the area where they obtained a taxi license. 1 . Please note that: The owner’s name on the document must match the one on your vehicle's V5C Logbook. All fields are required unless they're marked as optional. I want to become a London taxi or private hire driver / I want to apply for a new taxi or private hire vehicle licence: If you wish to apply for a new London taxi or private hire driver or vehicle licence, please read our guidance here. Coronavirus Update 19 . Since 1 January 2018, emission standards for taxis and private hire vehicles new to licensing have changed. To further support successful businesses, we also included provision allowing operators in the largest six categories to pay fees in annual instalments. Wing-over-Station, 55 Broadway, London, SW1H 0BD. 1/20. Sometimes it's quicker for us to help by giving you a call. Taxi delicensing. If a full investigation is required then we may need a little longer but we will keep you informed of the progress of your complaint. Your taxi must be inspected by TfL … In light of these factors, we have decided to extend the deadline for compliance with the ELR to 30 September 2021, … Contact the police and report it; Contact TfL on 0343 222 4444; Stop working as a Private Hire Driver until the badge has been replaced/found. We are also the enforcement authority and work closely with the Metropolitan and City of London Police services to ensure that drivers, operators and vehicles are compliant with taxi and private hire legislation, regulations and policy. This procedure outlines how you can complain to us about the services we provide or the drivers and operators we license. You can call us on 0343 222 4444 (TfL call charges) to request a replacement if any of your licence parts have been stolen (crime reference number to … If you are a licensed private hire operator and would like to submit your information for inclusion on our Passenger Information service web page, then please contact us on 0343 222 4444. line via tfl.gov.uk/tph or call the vehicle contact centre on 0343 222 5555 and have to hand: The vehicle registration certificate (V5c); and A credit debit/card. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998. Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. We always prioritise safety-related matters, so please select the 'safety issues and incidents' option on the form below if you are reporting a safety concern. You can report touting or other illegal cab activity by submitting a form to us. Transport for London Not signed in: Sign In. Tag: tfl contact private hire. If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service.. To find out more about how TfL handles personal data, see our Privacy and cookies pages. Details of TfL services and when they will and won’t (when demand for TPH services may be greater) be operating over the festive period are provided here and here. If you have made a complaint, we will investigate the incident that you have reported and may contact you to ask for further information or to provide you with feedback. Private hire operator licence checker If you would like to book a minicab or other licensed private hire vehicle then please use TfL's Passenger Information service. 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